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Clients Should Continue to Retry Connection to ICG Indefinitely#208

When the UMS or ICG is down for an extended period of time (as short as 8 hours or less in our experience), clients stop trying to reconnect until they are rebooted, which can only be done by the end user at this point. In a largely remote deployment, this is completely unmanageable.

a year ago
P
Changed the status to
Qualified by Igel
10 months ago
R

We have thin clients deployed all over the nation. This makes it very difficult to manage them at scale, as we have to reach out to onsite staff to reboot them before we can reestablish the link.

8 months ago